Returns & Exchanges

TCL North America offers a 30-day return window for all electronics purchased directly through our store, provided they are in their original packaging and condition. We strive to ensure your complete satisfaction with every television, sound bar, and mobile device we ship.

1

Initiate Your Request

Visit our online Support Center and enter your order number and email address to start the return authorization process.

2

Receive Authorization

Our team will review your request within 48 hours and provide a Return Merchandise Authorization (RMA) number along with a prepaid shipping label.

3

Pack Your Device

Securely pack the product in its original box including all remotes, cables, and manuals to prevent damage during transit.

4

Ship and Refund

Drop off your package at any authorized carrier location; once received and inspected at our warehouse, your refund will be processed within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing