Frequently Asked Questions

Everything you need to know about your TCL experience.

How can I track my order status?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.

What is the return policy for TCL products?

We offer a 30-day return window for items purchased directly from our store. Products must be in their original packaging and include all accessories to be eligible for a full refund.

Do TCL televisions come with a manufacturer warranty?

Yes, most TCL products include a one-year limited warranty that covers defects in materials and workmanship under normal use. Specific warranty terms may vary by product category.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.

Where can I find software updates for my device?

Software updates are typically pushed automatically via Wi-Fi. You can also manually check for updates in the 'Settings' menu under 'System Update' on your TCL device.

Does TCL North America ship to P.O. Boxes?

Due to the size and weight of our electronic products, we currently only ship to physical street addresses within the United States and Canada and cannot deliver to P.O. Boxes.